Sales Policy

Effective Date: January 15, 2025

At Divine Golden, we are committed to offering high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions governing the sale of products on our website. By purchasing products from Divine Golden, you agree to the terms outlined below.

1. Product Availability

  • Stock Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you as soon as possible and offer alternatives, including a refund or backorder option.
  • Product Descriptions: We strive to provide accurate product descriptions, including specifications, pricing, and images. However, there may be minor discrepancies in the representation of products due to factors such as screen resolution or manufacturing variations. We do not guarantee that product descriptions are free from errors.

2. Pricing and Payments

  • Pricing: All prices on our website are listed in U.S. dollars. Prices may change without notice, but any price changes will not affect orders already confirmed.
  • Sales Tax: Sales tax will be added to orders as required by law. The applicable sales tax will be calculated at checkout based on your shipping address.
  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed through secure third-party payment processors to protect your financial information.
  • Order Confirmation: After completing your order, you will receive an email confirmation. This email serves as a receipt and verifies that your order has been successfully placed.

3. Order Fulfillment and Shipping

  • Order Processing: Orders are typically processed within 1-3 business days. Once your order is processed, you will receive a tracking number to monitor the status of your shipment.
  • Shipping Charges: Shipping costs are calculated based on the size, weight, and shipping method you choose. Shipping fees will be displayed during checkout.
  • Delivery Time: Estimated delivery times vary based on the shipping method chosen. For domestic orders, standard shipping generally takes 5-7 business days, while expedited options may shorten delivery time to 2-4 business days.

4. Cancellations and Modifications

  • Order Cancellations: If you wish to cancel an order, please contact us immediately after placing it. We will make every effort to accommodate your request. However, once an order has been processed or shipped, cancellations are no longer possible.
  • Modifications: If you need to modify your order (e.g., change shipping address, add items), please contact us as soon as possible. We cannot guarantee that changes can be made after the order has been processed.

5. Returns and Refunds

  • Return Eligibility: Returns are accepted within 30 days of the purchase date. Items must be unused, in original condition, and with all packaging intact. Please refer to our Return Policy for detailed instructions.
  • Refunds: Once we receive and inspect your returned item, we will process a refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. Promotions and Discounts

  • Discounts and Coupons: From time to time, we may offer promotional discounts, coupon codes, or sales events. Discount codes must be applied at checkout to receive the promotion. Discounts cannot be applied after the order has been processed or shipped.
  • Free Shipping Offers: We may offer free shipping promotions on orders above a certain threshold. Free shipping is typically valid for standard shipping within the contiguous United States and may exclude international orders or bulk purchases.

7. Limitation of Liability

  • Product Liability: Divine Golden is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products.
  • Errors in Website: We are not responsible for errors on our website, including typographical errors, inaccuracies, or omissions in product descriptions, pricing, or availability. We reserve the right to correct any errors and modify or update the website as necessary.

8. Legal Compliance

By purchasing from Divine Golden, you agree to comply with all applicable local, state, and national laws and regulations. You are responsible for ensuring that the products you purchase comply with the regulations of the jurisdiction to which they are shipped.

9. Changes to Sales Policy

We may update this Sales Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our terms and conditions.

10. Contact Information

If you have any questions or concerns regarding our sales policy, please contact us:

  • Email: info@divinegolden.com
  • Phone: (312) 212-2203
  • Address: 15810 Indianola Dr, Derwood, Maryland, 20855
  • Website: divinegolden.com