Sales Policy – Divine Golden Jewelry
Effective Date: October 10, 2024
Website: https://divinegolden.com
At Divine Golden, we are committed to providing our customers with premium quality jewelry and an exceptional shopping experience. Please review our Sales Policy carefully to understand our procedures and terms regarding purchases, returns, and warranties.
1. Order Process
- All orders placed on our website are subject to availability. We make every effort to maintain accurate stock levels, but in rare cases, certain products may be out of stock. In such cases, you will be notified promptly.
- Once an order is placed, you will receive a confirmation email with the details of your purchase. If you do not receive an email, please contact us at support@divinegolden.com.
2. Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfers (For large purchases)
Please ensure that all payment information is correct before submitting your order. Orders will not be processed until payment has been confirmed.
3. Pricing & Promotions
- All prices listed on our website are in USD and include applicable taxes unless otherwise stated.
- Promotional discounts and offers are valid only during the specified period and cannot be applied retroactively to previous purchases. We reserve the right to modify or cancel promotions at any time without prior notice.
4. Shipping & Delivery
- We offer worldwide shipping. Shipping fees and estimated delivery times will be calculated at checkout based on the shipping destination.
- Standard shipping usually takes 3-7 business days. Expedited options are available for faster delivery.
- Once your order has been shipped, you will receive a tracking number via email to monitor your package.
5. Returns & Exchanges
- We accept returns and exchanges within 30 days of purchase for unused and unworn items in their original condition and packaging.
- Customized or engraved items are final sale and cannot be returned or exchanged.
- To initiate a return or exchange, please contact our customer support at info@divinegolden.com with your order number and reason for return. We will provide further instructions on how to return the product.
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
6. Refunds
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds will be issued via the original payment method. Please allow 5-10 business days for the refund to appear in your account.
7. Warranty
- All our products come with a one-year warranty covering manufacturing defects. This warranty does not cover damage caused by improper care, wear and tear, or accidents.
- For warranty claims, please contact us at info@divinegolden.com with proof of purchase and a description of the issue.
8. Limitation of Liability
Divine Golden is not liable for any indirect, special, or consequential damages arising from the use of our products. Our liability is limited to the purchase price of the product in question.
9. Contact Information
If you have any questions or concerns regarding your order, please reach out to us at:
Email: Info@divinegolden.com
Phone: (312) 212-2203
Address: 15810 Indianola Dr Derwood, Maryland(MD), 20855