Delivery Policy
Effective Date: January 15, 2025
At Divine Golden, we strive to provide a smooth and efficient delivery experience for all our customers. This Delivery Policy outlines the terms and conditions governing the delivery of orders placed through our website. By making a purchase, you agree to the following terms:
1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days of purchase, excluding weekends and holidays. Please note that processing time may vary depending on product availability and the shipping method selected.
- Order Confirmation: After placing an order, you will receive an email confirmation with details of your purchase. Once your order is processed, you will receive a tracking number to monitor its delivery status.
2. Shipping Methods and Costs
- Shipping Options: We offer a variety of shipping methods to meet your needs, including standard and expedited shipping options. The available shipping methods will be shown during checkout.
- Shipping Costs: Shipping fees are calculated based on the size, weight, and destination of your order. The final shipping cost will be displayed at checkout.
- Free Shipping: From time to time, we may offer free shipping promotions on orders over a specific amount. Free shipping promotions are generally valid for standard shipping within the contiguous United States. International orders and bulk purchases may be excluded from free shipping offers.
3. Delivery Timeframes
- Domestic Orders: Delivery times for domestic orders generally range between 5-7 business days for standard shipping, depending on your location. Expedited shipping options are available and typically reduce delivery time to 2-4 business days.
- International Orders: Delivery times for international orders may vary based on the destination country and local customs processing. Typically, international orders take 7-21 business days. Please note that customs clearance can cause delays beyond our control.
- Business Days: Our delivery timeframes are based on business days (Monday through Friday), excluding weekends and public holidays.
4. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number or have issues with tracking, please contact our customer support team for assistance.
5. Shipping Restrictions
- Delivery Areas: We ship to most locations within the United States and internationally. However, some remote areas may not be eligible for delivery. Please check during checkout to confirm if we can ship to your address.
- International Shipping: For international orders, you may be responsible for any import duties, taxes, or customs fees imposed by your country. These fees are not included in the product price or shipping charges and are payable upon delivery.
6. Lost or Damaged Shipments
- Lost Shipments: If your order is lost during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue. In the event that the package cannot be located, we will either issue a replacement or a refund, depending on the situation.
- Damaged Shipments: If you receive a damaged item, please contact us within 7 days of delivery. You may be asked to provide photos of the damaged product and packaging to assist with the claim process. We will offer either a replacement or a refund for damaged items, depending on your preference and availability.
7. Delivery Delays
While we make every effort to ensure timely delivery, factors beyond our control, such as weather conditions, natural disasters, or carrier delays, may cause shipping delays. We are not responsible for delays caused by the carrier or customs processing. If your delivery is delayed, we will keep you informed and assist in tracking your shipment.
8. Contact Information
If you have any questions or concerns regarding delivery, please do not hesitate to contact us:
- Email: info@divinegolden.com
- Phone: (312) 212-2203
- Address: 15810 Indianola Dr, Derwood, Maryland, 20855
- Website: divinegolden.com
