Payment Policy

Effective Date: January 15, 2025

At Divine Golden, we are committed to ensuring a secure and seamless shopping experience for our customers. This Payment Policy outlines the terms and conditions regarding payments for all orders placed through our website. By making a purchase, you agree to adhere to the following policies:

1. Payment Methods

We accept the following payment methods for all purchases made on Divine Golden:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers (for larger orders or special arrangements)
  • Divine Golden Gift Cards

All payments are processed securely through trusted third-party payment processors. By using these methods, you consent to the collection and processing of your payment information.

2. Payment Authorization

  • Order Confirmation: After placing your order, you will receive an order confirmation email. Please note that receiving this email does not confirm payment or guarantee that your order will be processed.
  • Payment Authorization: Your payment will be authorized at checkout. We reserve the right to hold or cancel any order if payment cannot be processed.
  • Pending Payments: If there are issues processing payment (e.g., incorrect card details or expired payment methods), we will notify you, and your order may be delayed or canceled until payment is successfully processed.

3. Pricing and Charges

  • Price Accuracy: All product prices are listed in USD and are subject to change without notice. While we strive to ensure accuracy, errors may occur. If an error is found, we will notify you, and you can either proceed with the corrected price or cancel the order.
  • Sales Tax: Sales tax will be applied to orders based on the applicable tax rate for your delivery address. The tax amount will be calculated at checkout.
  • Shipping Fees: Shipping charges are calculated based on the size, weight, and destination of your order. The final shipping cost will be shown at checkout.

4. Payment Security

Divine Golden employs secure and encrypted payment processing systems to ensure that your payment information is protected. We do not store sensitive payment information such as credit card numbers. All data is processed using SSL (Secure Socket Layer) technology to maintain the highest level of security.
Your payment information is transmitted through trusted payment gateways that meet industry security standards.

5. Failed or Declined Payments

  • Payment Failure: If a payment attempt is declined due to insufficient funds, expired cards, or incorrect details, you will be notified via email. Please update your payment information and try processing the payment again.
  • Order Cancellation: Orders will be canceled if payment cannot be successfully processed within a reasonable time frame after being flagged as failed.

6. Refunds

  • Refund Process: Refunds will be issued to the original payment method once the return is processed and the item has been inspected (if applicable). Please note that refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
  • Non-Refundable Charges: Shipping fees, handling charges, or certain service fees may not be refunded depending on the nature of the return or cancellation.

7. International Orders

For international orders, payment processing, applicable taxes, and duties may vary by region. You may be responsible for additional fees, including import duties or customs taxes, depending on the destination country. Please check with your local customs office for more details.

8. Contact Information

If you have any questions or need assistance regarding payments, please contact us:

  • Hotline: (312) 212-2203
  • Email: info@divinegolden.com
  • Address: 15810 Indianola Dr, Derwood, Maryland, 20855
  • Website: divinegolden.com